Employers On-Line Service Help and Support

Logging in

  • I get a message "Your company account is not active."

    This message appears after a user types their email address and password, if their company's account is disabled. For further information, contact the support team on 0800 778008 during NZ business hours.

  • I get a message "Your account has been locked."

    This message appears after a user types their email address and password, if their account is locked. An account becomes locked when a user types an incorrect password five or more times. For further information, please contact your local Administrator in the first instance. If you are the local Administrator, please contact the support team on 0800 778008 during NZ business hours.

  • Why are new users sent an activation email?

    This ensures that your email address is correct, and will allow for system emails or messages to reach you directly.

  • What do I do with the activation email?

    Please click the token link in the email to validate your email address and activate your account. If the link is inactive you may copy/paste the link into a new browser window. Once you have completed this last step you will be able to log in to the Employers On-Line Service using your email address and password.

  • How do I login to my account?

    At the Employers On-Line Service log in page, type in your email address and password and click the Login button. If you have forgotten your password please use the Forgotten your password? link located to the right of the login box.

  • I have forgotten my password. How do I get it back?

    At the Employers On-Line Service log in page, click on the Forgotten your password link. Type your email address, the characters shown in the Security Picture and click Submit. An email will be sent to you containing a link so you can reset your password. Please note this link will be valid for 24 hours.

  • How do I change my email address?

    Log in to the Employers On-Line Service site and click the Edit link next to your name on the Users page. On the Edit User screen that opens, click the Change Email Address link. Step 1 - Type in your new email address once - and again to confirm it - and then click the on Proceed button Step 2 - Click on the link in the authentication email which will be emailed to you. Click on the Save button to update your details

  • How do I change my password?

    Log in to the Employers On-Line Service site and click the Edit link next to your name on the Users page. On the Edit User screen that opens, click the Change Password link. Complete the required fields then click the Submit button. Next time you log in to your account use your new information.

  • What is a valid email address?

    The Employer Recruitment Service site considers an email address to be valid if it is in the form; name@company.com or name@company.co.nz or similar.

  • I get a message "Your login details are incorrect. Please try again."

    This message appears when a user types a correct email address and an incorrect password.

  • I get a message "Your user account is not active."

    This message appears after a user types their email address and password, if their account is disabled. For further information, your local Administrator in the first instance. If you are the Administrator, please contact the support team on 0800 778008 during NZ business hours.

  • Managing users

  • How can I manage the account for a user who has left my company?

    To prevent this ex-employee accessing their old account, the account can be disabled. An administrator user at the company simply needs to click the Disable link next to the ex-employee's name on the Users screen.

  • How do I create an account so my colleague can log in?

    Log in to the Employer Recruitment Service using your email address and password, and click on the New User button on the Users page. Fill in their contact information and click Save. An email will be sent to your colleague asking them to validate their email address and choose a password. If you are having trouble adding a new user make sure you are an administrator on your account; only account administrators can add a new user

  • What can I do if my colleague's account is locked?

    If a user's account is locked, any Administrator user in the company can unlock the account. An Administrator user simply needs to click the Enable link next to the locked user's name on the Users screen.

  • Who can edit users once they are created?

    Administrators can edit details for any of the company's users.Standard users can only edit their own account details.

  • Managing Searches

  • Reassigning Searches

    If a user is leaving your company or their role is changing, any searches they have created can be given to another user within the company to manage. To reassign searches, click the Reassign Searches link next to the user's name on the Users screen. On the Reassign All Searches popup window, type in the name of another user within the company and click continue, and then click confirm.

  • How do I create a search?

    Click the Add Search link on the Home page. This takes the user to the first accordion of the create search process.

  • What does Discount action mean?

    After reviewing a jobseeker's CV, should you decide they are not right for the position, you may click the 'Discount' link. This moves the jobseeker out of search results list.

  • Where do I enter the Job Description?

    There is no need to enter a Job Description because the Employers On-Line Service is designed to allow companies to search for staff, rather than for posting job details with the aim of attracting staff.

  • What happens if I don't find any matches?

    If you do not find any matches please change the parameters of your search to widen it so that more candidates can be included.

  • How do I view a jobseeker's CV?

    For each jobseeker in the search results list that you would like to know more about, click the View Resume link.

  • What are open searches?

    Once you click 'Save and Run' while creating a search your search will be saved and changed to an 'Open' status

  • Can I copy a search to save time?

    Yes, you will be able to copy searches which will have the same parameters as the initial search.

  • Can I re-open a closed search?

    Yes, re-opening a search will change the status of the search to Open state.

  • What are closed searches?

    Searches are automatically closed 42 days after they were first opened. Users can also close searches by clicking the Close link on the Open searches screen.

  • How do I view a jobseeker's CV?

    For each jobseeker in the search results list that you would like to know more about, click the View Resume link.